Reachlite Careers

Software Developer

Job Description
We are looking for a Software developer responsible for helping build the core systems of Reachlite, including anything from back-end services to their client-end counterparts. Your primary responsibilities will be to design and develop these projects, and to coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is essential.
Responsibilities

- Translate application storyboards and use cases into functional applications.

- Design, build, and maintain efficient, reusable, and reliable code.

- Ensure the best possible performance, quality, and responsiveness of applications.

- Identify bottlenecks and bugs, and devise solutions to these problems.

- Help maintain code quality, organization, and automation.

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Quality Assurance Specialist

Job Description
The Quality Assurance Specialist conducts QA and testing of Reachlite, insuring that company standards are maintained and product integrity is preserved. Consults with developers to resolve quality, production, and efficiency problems. Functions as an information source to developers and decision-makers when critical quality issues occur.
Responsibilities

- Test various parts of the Reachlite platform and report on any quality issues.

- Effectively coordinate with developers about critical quality problems.

- Focus on improving product usability as well as core functionality.

- Communicate potential criticisms and points of imporvement to developers and managers.

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Customer Relations Representative

Job Description
The Customer Relations Representative (CCR) acts as a point of contact for Reachlite customers. The CRR is responsible for ensuring an extraordinary customer experience by building and maintaining relationships with customers and providing prompt and accurate service. The CRR will drive customer retention and growth through communicating with customers, handling customer complaints and inquiries, and articulating our user-centered approach.
Responsibilities

- As a line of customer contact, represents AmeriGas in a positive way on a daily basis.

- Gains new customers by introducing Reachlite, explaining how it can help their business, and scheduling site visits.

- Solves customer service issues with the goal of customer satisfaction and customer retention.

- Answers phone calls and responds to customer inquiries including, but not limited to pricing, billing, complaints and setting up meetings. Offers solutions to customer complaints that balance the best interest of the customer and the company.

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